Automation of industrial wastewater treatment plants

Downtime reduces the productivity of a plant. It is therefore essential to respond immediately in the event of a malfunction. Our service technicians help you to resume operations quickly.

Rapid response and on-site service

Our 24/7 hotline is available to you at any time in case of need. If repairs are necessary, our service technicians provide comprehensive support within a contractually agreed time frame and ensure that your plant is repaired quickly. We are located near you, know your systems and also provide support via remote maintenance.

With an individual service agreement, you always have an overview of the costs for service calls. Expenses for troubleshooting and repairs, including spare parts costs, can be agreed as a flat rate.

Your advantages

• Rapid response: local service network
• Maximum productivity: Competent troubleshooting in the event of a malfunction
• Predictable budget: flat rates for service and materials (optional)

Regular maintenance measures ensure the long-term trouble-free operation of your systems and increase their longevity. Benefit from individual service and update contracts.

Proactive measures to ensure smooth operation

Smoothly functioning processes and intact components are essential for the continuous operation of your system. With our service contracts tailored to your individual needs, we ensure efficient and targeted maintenance, optimization and modernization. In this way, we ensure the long-term productivity of your system.

Our wide range of services includes preventive measures to maintain value as well as services for maintenance, spare parts supply and troubleshooting.

• Physical maintenance: Our technicians replace hardware components directly at your site.
• Digital maintenance: Firmware and software are continuously updated
• Updates: We continuously develop our own products for additional functionality and security

Regular inspections of your plant provide clarity about its condition and potential risks. This allows you to identify specific maintenance measures that are required.

Our thorough inspections identify weak points at an early stage, increase the availability of a system and highlight opportunities for optimization in terms of value retention. Necessary investments over the life cycle can be taken into account in budget planning in good time. In addition, high costs due to breakdowns can be avoided.

We work with you to define the work to be carried out and its cycle. In addition to checking the basic functions of the control system, our experts verify the smooth transmission of data as well as the performance and service life of the installed devices and systems. The results of the inspection are documented in a report and recommended measures are discussed.

Your advantages

• Individual: Inspection according to your specifications, including implementation of derived measures
• Forward-looking: early detection of potential weak points
• Cost-efficient: Enables optimized budget planning
• Compliant: inspection report for functional and safety certification and to fulfil the inspection obligation
• Plannable: Clarity regarding spare parts and delivery status of items used

A strong partner in protection against cyber attacks

As a provider of control systems and automation components for the water and energy industries, we take our responsibility seriously. Our solutions control and monitor central supply networks and other critical infrastructures. Availability, integrity and confidentiality are our top priorities. From the outset, we integrate security mechanisms based on the "security by design" principle and follow established standards such as IEC 62443 and the requirements of the ICT minimum standard.

Independent evaluation: ICT security assessments

As part of our holistic approach to security, we offer a comprehensive ICT security assessment in collaboration with our partner Redguard and define a clear catalogue of measures that is practical, compliant with standards and tailored to your individual circumstances.

• Timely: Early detection of vulnerabilities
• Sustainable: prioritisation and minimisation of risks
• Secure: compliance with current regulatory requirements
• Independent: neutral perspective and objective assessment

Plannable implementation: ICT security measures

Based on the results of our ICT security assessment, we develop individual measures that specifically address the identified vulnerabilities in your systems.

• Holistic: Hardening of components, segmentation of networks, implementation of secure access concepts and setup of monitoring and alerting functions
• Compliant: Orientation towards recognised standards such as IEC 62443 and ICT minimum standards
• Future-proof: Robust security level

Increased awareness: ICT security training

A key component of an effective ICT security strategy is raising employee awareness. We offer targeted ICT security training courses that can be carried out either as a stand-alone measure from the ICT security assessment or as a supplement to our technical security solutions.

• Practical: knowledge of current threats, safe behaviour and how to deal with security-critical situations
• Effective: Sustainably strengthened security awareness

In the water and energy industries, operators face the daily challenge of keeping complex IT and OT systems secure, efficient and permanently available. Our flexible range of services ensures that your plants function reliably, your data is protected and your systems are always up to date. You benefit from our decades of experience in automation and control technology as well as from a dense service network with short response times.

IT and OT security consulting

Our specialists identify vulnerabilities in your IT and OT environment and its processes. Based on this, we develop a tailor-made security concept that takes into account relevant standards such as ISO 27001, IEC 62443 or the ICT minimum standard and complies with regulatory requirements such as NIS2. For long-term stability and cyber resilience.

Update and patch service

Our regular software updates and security patches are tested in advance in a test environment and then rolled out in a controlled manner – on-site or remotely. For fast systems and maximum operational reliability with minimum effort.

Network optimization and monitoring

We analyze your network architecture and identify bottlenecks. We increase network availability through targeted segmentation, clear responsibilities, precise documentation and continuous monitoring. For early detection of faults and maximum data security and performance.

Cloud services

For the RITUNE optimization platform and RITOP, we offer a secure, scalable and maintenance-free control system cloud solution. This eliminates the need for your own servers or air conditioning. Hosting takes place in state-of-the-art data centers in Switzerland or the EU. For maximum reliability and full cost control.

Data backup and recovery

An automated backup reliably secures your operating and configuration data in data centers in Switzerland and the EU. In the event of an emergency, your control system can be restored within a very short time. For maximum plant uptime.

Additional services

With our service portfolio, we support you throughout the entire life cycle of your plant. This also includes inspections, repairs, troubleshooting, training and holiday cover. We provide fast, competent and cooperative support. For long-term availability and value retention of your plant.

Your advantages

• Maximum availability and data security
• Modular services tailored to your system
• Reliable support from experienced specialists
• Rapid assistance from a local service network
• Future-proof solutions for IT and OT